# Voice, SMS and messaging

AI phone agents for inbound and outbound calls, two-way SMS, and WhatsApp, Telegram, Instagram and iMessage channels. Calls and texts run on your own Telnyx account, and outbound AI calling is off by default.

A note in italics after an item says when it's off by default, or needs your own account with another service. Every area: the [product overview](https://www.closefinch.com/product).

## Voice and messaging

- Inbound AI call answering at any hour, after hours and for overflow. *(Needs your own Telnyx account.)*
- Speed-to-lead call within seconds of a form fill. *(Off by default. Needs your own Telnyx account.)*
- Batch and broadcast outbound voice campaigns with scheduling, retry logic and goal tracking. *(Off by default. Needs your own Telnyx account.)*
- CRM-event-triggered call workflows (deal-stage change, missed appointment, stalled quote). *(Off by default. Needs your own Telnyx account.)*
- Voice persona: tone presets, a stock voice catalog and your own speech key. *(Premium voices need your own speech-provider key.)*
- Mid-call channel switch from voice to SMS. *(Needs your own Telnyx account.)*
- Buy numbers through Telnyx or bring your own over SIP, and run on your existing numbers. *(Needs your own Telnyx account.)*
- Branded caller ID, spam-label remediation, number rotation and reputation monitoring. *(Off by default. Needs your own Telnyx account.)*
- Call-screening assist that responds to carrier and iOS screening prompts. *(Off by default. Needs your own Telnyx account.)*
- Answering-machine detection with a personalized TTS voicemail drop in the agent's voice; voicemail sequencer. *(Off by default. Needs your own Telnyx account.)*
- Parallel dialing that connects the first live answer and cancels the rest (5–9 lines). *(Off by default. Needs your own Telnyx account.)*
- Human power dialer and click-to-call with research context and AI call guide. *(Needs your own Telnyx account.)*
- Phone-tree navigation to reach a human; hosted IVR. *(Off by default. Needs your own Telnyx account.)*
- Live warm transfer to an available human with full context. *(Needs your own Telnyx account.)*
- Calling in the US and Canada, and in other countries an owner turns on, with local-number country matching. *(Needs your own Telnyx account.)*
- Deposit or payment collection on a call, with a confirmation text. *(Needs your own Telnyx and Stripe accounts.)*
- Product-catalog reasoning on calls (SKUs, pricing tiers, regional rules) and recommendations from purchase history. *(Needs your own Telnyx account.)*
- Mid-call tool calls to external APIs and a knowledge base. *(Needs your own Telnyx account.)*
- Real-time voice conversations that handle interruptions and topic changes. *(Needs your own Telnyx account.)*
- Emergency triage and dispatch with an escalation ladder and repeating notifications until a technician confirms. *(Needs your own Telnyx account.)*
- Two-way SMS agent. *(Needs your own Telnyx account.)*
- WhatsApp agent (WhatsApp Business). *(Needs your own WhatsApp Business account.)*
- iMessage channel. *(Off by default. Needs your own Sendblue account.)*
- Telegram and Instagram DM channels. *(Needs your own Telegram bot or Instagram account.)*
- SMS alerts to the user when a prospect replies. *(Needs your own Telnyx account.)*
- Unified human-plus-AI agent desktop. *(Needs your own Telnyx account.)*
- Virtual sales floor with leaderboards and live listen. *(Needs your own Telnyx account.)*
- Call recording, transcript, collected data and disposition codes synced to CRM, field-service or ERP systems. *(Needs your own Telnyx account.)*