# Zendesk

Support tickets linked by requester.

Part of [Product, billing and support signals](https://www.closefinch.com/integrations#signals). What customers do in your product, what they pay and what they ask support, on the account's timeline.

## How it connects

- Connected once for the workspace, by an owner.
- You paste your API token from Zendesk; it's stored encrypted.
- New items are picked up about every 15 minutes. With the optional webhook signing secret added, changes arrive as they happen.

## Connect it

1. In Closefinch, open Settings → Integrations and find Zendesk under its category.
2. Choose Zendesk and paste your API token.
3. You'll also need your Zendesk subdomain and the email of the token's user, under Advanced settings.
4. New items are picked up about every 15 minutes. With the optional webhook signing secret added, changes arrive as they happen. You can pause it or disconnect at any time.

What the form asks for:

- API token: Zendesk Admin Center → Apps and integrations → Zendesk API. Also set subdomain and email in Advanced settings.
- Webhook signing secret (optional): for instant updates: the signing secret of a Zendesk webhook pointed at this connection's webhook URL.

Nothing an agent sends out through a connection goes without Closefinch's policy checks and, by default, a person's approval. Every integration: [https://www.closefinch.com/integrations](https://www.closefinch.com/integrations).