# Intercom

Conversations and tickets.

Part of [Product, billing and support signals](https://www.closefinch.com/integrations#signals). What customers do in your product, what they pay and what they ask support, on the account's timeline.

## How it connects

- Connected once for the workspace, by an owner.
- You paste your access token from Intercom; it's stored encrypted.
- New items are picked up about every 30 minutes. With the optional app client secret added, changes arrive as they happen.

## Connect it

1. In Closefinch, open Settings → Integrations and find Intercom under its category.
2. Choose Intercom and paste your access token.
3. New items are picked up about every 30 minutes. With the optional app client secret added, changes arrive as they happen. You can pause it or disconnect at any time.

What the form asks for:

- Access token: Intercom Developer Hub → your app → Authentication.
- App client secret (optional): for webhooks: Intercom signs webhook requests with your app's client secret.

Nothing an agent sends out through a connection goes without Closefinch's policy checks and, by default, a person's approval. Every integration: [https://www.closefinch.com/integrations](https://www.closefinch.com/integrations).