# Acceptable use policy

Effective November 8, 2026. Last updated: November 8, 2026.

This policy applies to everyone who uses Closefinch, including the agents you set up. If you break it, we may
hold your outbound sending, suspend your organization or close your account (see the [terms](https://www.closefinch.com/terms), section 2).

## Email and outreach

- **No spam.** Don't send bulk or unsolicited messages where the law requires consent, or to purchased or scraped
  lists that the law doesn't allow you to email.
- **Honour opt-outs.** Act on them promptly. CAN-SPAM requires this within 10 business days, and the service does it
  automatically once outbound features are on.
- **Don't deceive.** No misleading sender names, subjects or impersonation. Don't hide that a message was written
  by AI when the law requires you to disclose it.
- **Respect send limits.** Don't try to get around them by creating more accounts or organizations.

## Recording and monitoring

- Record meetings only with the notice and consent the law requires, including all-party consent where that
  applies. Don't remove or hide the recorder's notice.
- Don't use the service to monitor people secretly, or to profile them in ways the law forbids.

## Data

- Put only data into the service that you're allowed to.
- Don't put in special-category data you don't need: health, biometric, financial account or government ID
  numbers. The service redacts some of it automatically, but that doesn't make it allowed.
- Don't use the service to make decisions about people's employment, credit, housing or insurance.

## The service itself

- **No probing or attacks.** Don't try to access other customers' data, get around security or limits, or probe or
  scan the service. Report vulnerabilities under our [disclosure policy](https://www.closefinch.com/security#reporting-a-vulnerability)
  instead.
- **No overloading.** Don't overload the service, resell it without our agreement, or use it to build a competing
  product from its outputs.
- **Agents.** Don't use agents, the API or the MCP server to do anything this policy forbids. You're responsible
  for what agents you configure do.

## Reporting abuse

Write to abuse@closefinch.com with what happened and any evidence.